2020 City of Shakopee Budget

59

Budget Impact: The Department of Administration serves those who serve you. Much of our work is ensuring staff in other departments can serve you as efficiently and effectively as possible. We strive to provide an example of excellence in customer service throughout our organization. We have learned a great deal in 2018 about what great customer service is, and we will be continuing to learn and measure customer service in 2019. In the past two years, the number of technology devices and software apps supported by our IT team has increased by more than 25 percent. These devices and apps, such as body cameras for police and software tools to improve efficiency in permitting, help our organization work smarter. One of the really exciting things that we are doing in IT to help all of our departments in the implementation of a software called Laserfiche Forms. Using Laserfiche we can improve our ability to manage workflow and eventually make it easier for our customers to apply for permits and get information from the city from our website! Our Human Resources team supports management and our employees to ensure we have a workforce that is engaged and trained. 2018 was a year of growth for our human resources team. We have been working to improve our processes to make sure we have the most qualified, well trained and engaged staff here to serve you. We expect to work on our performance management process and employee engagement through 2019 and 2020. In today’s world, communication is becoming increasingly important. You expect to have information available at your fingertips when you come to our website or look at social media. In 2018 we added a full time communications specialist so that we can get you even more information, especially using social media and video. We are looking forward to seeing all of the new information coming out so that we can be as transparent as possible!

EMPLOYEES

PERCENT OF GENERAL FUND EXPENDITURES

14

14

14

13

Administration 7.2%

Actual 2017 Actual 2018 Budget 2019 Budget 2020

Number of Employees (FTEs)