2022 City of Shakopee Budget

65

Key Measures:

8

15

16

17

Actual

Actual

Projected

Projected

2019

2020

2021

2022

New Hires (Full & Part Time, Election Judges, Seasonal)

101 913

141 908

110 939

125 956

Computers and Equipment Supported by IT Help desk tickets Software Apps Supported

2,055

2,194

5,150

2,150

125

125

125

125

Twitter Followers Website Visits Facebook Likes

325,826 25,238 12,191

352,000 28,335 12,712

470,000 29,900 12,700

475,000 32,000 12,800

Video Productions (started in 2018) Total Email Bulletin Recipients

43

23

18

25

N/A

136,537

137,300

138,600

Budget Impact:

The Department of Administration serves those who serve you, our customers. Much of our work is focused on ensuring staff in all city departments can serve you as efficiently and effectively as possible. We also strive to provide an example of excellence in customer service throughout our organization. Things are constantly changing in information technology (IT). Much of our focus in this area over the past year has been on IT security while maintaining flexibility and mobility. With the increase of remote workers due to COVID-19 there has been an increase in the number and sophistication of IT security threats in business sectors across the world. The city maintains a vast amount of crucial data on both public and private matters. While most of the data we maintain is public information, it is still critically important that our data and systems remain safe from outside interference. Dramatic steps have been taken recently to improve the overall security of our IT systems including an outside audit of security protocols, adopting new processes and procedures, increased server monitoring, and educational programs for staff at all levels of the organization. Our Human Resources team supports all employees to help ensure the City of Shakopee continues to have an engaged, well trained, and effective workforce. In 2021 HR staff implemented a new performance management system to allow for both greater efficiency and accountability in employee performance evaluations. One major undertaking for 2022 will be a classification and compensation study, primarily focused on seasonal and part time positions, to aid in the future recruitment and retention of those vitally important positions. Communications is at the heart of all we do in the City of Shakopee. We provide transparency and up-to-date information in everything we do. To better support these efforts, we’ve expanded the Communications Division from two to three employees in 2021. The team provides tremendous professional experience in the areas of journalism, video production and graphic design, ensuring residents can access city information across multiple platforms.

EMPLOYEES

PERCENT OF GENERAL FUND EXPENDITURES

14

14

14

14

Administration 7.0%

Actual 2019 Actual 2020 Budget 2021 Budget 2022

Number of Employees (FTEs)